Submit Grievance Policy

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Effective Date: 14 May 2025

At StartupMancer, we value transparency, open communication, and customer satisfaction. This Grievance Policy outlines how clients can raise concerns or complaints and how we handle them professionally.

1. How to Submit a Grievance

A. Email Submission

Send an email to startupmancer@gmail.com with the subject line “Grievance Submission”.

Include the following details:

• Your name and contact information
• The service or transaction related to the grievance
• A detailed description of the issue
• Any supporting documents (if applicable)
• The resolution you are seeking

B. Phone Submission

Call us at +91 8800456852 and provide the same information for effective support.

C. Grievance Form (if applicable)

We may provide you with an online grievance form if needed, which can be submitted electronically.

2. Grievance Resolution Process

• Acknowledgment: Within 2 business days of receipt.
• Investigation: Our team will thoroughly review and may contact you for more information.
• Resolution: Within 10 business days (we'll inform you if more time is needed).
• Feedback: We will ask for your feedback after resolution.

3. Escalation Procedure

If not satisfied, you may escalate the issue by emailing startupmancer@gmail.com with the subject line “Escalation Request”.

4. Our Commitment

We treat all grievances with seriousness and confidentiality, striving for fair and timely resolutions.

5. Contact Information